Mercedes Benz – COMAND system failure
Highlighting the failure, and lack of effort by Mercedes Benz, to fix their COMAND system
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Timeline

Follow what is happening with the return of this vehicle

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Mercedes Benz admit to the NSW Civil & Administrative Tribunal

Posted on June 22, 2021 by Nick

So on the 22nd June 2021 the first hearing at the NSW Civil & Administrative Tribunal was held between me v Mercedes Benz and G Brothers. Now interestingly G Brothers must have been having a sleep that day as they… Continue Reading →

Australian Consumer Law, Timeline acl, gbrothers, mer, mercedes, NCAT
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Case logged with NSW Civil & Administrative Tribunal

Posted on June 9, 2021 by Nick

The case has been lodged with the NSW Civil & Administrative Tribunal (NCAT) with the first conciliation and hearing date set for the 22nd June 2021. As I believe both G Brothers and Mercedes Benz have both breached sections of… Continue Reading →

Australian Consumer Law, Timeline gbrothers, mercedes, NCAT
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Still slowly bubbling with Mercedes Benz

Posted on May 28, 2021 by Nick

So the active case, I guess, is still bubbling along with Mercedes Benz after receiving the below email from them yesterday.  “Good afternoon Mr xxxxx,  Please be advised that investigations regarding your enquiry are still in progress. We will endeavour… Continue Reading →

General, Timeline mercedes
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NSW Fair Trading – the outcome

Posted on May 17, 2021 by Nick

So I received a call from NSW Fair Trading on the 17th May 2021, from the officer who had been dealing with this case. It had taken around six weeks from when I put the case in for me to… Continue Reading →

Timeline gbrothers, mercedes, nswfairtrading, officeoffairtrading
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The update, without really getting anywhere

Posted on May 16, 2021 by Nick

Update to this ongoing saga, well there isn’t much at the moment as MBAU Customer Assistance Centre are fairly useless!! They still haven’t provided the requested software licence, for the software they say is licenced to me; although I didn’t… Continue Reading →

Timeline mercedes
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Six week later and still no reply from Mercedes Benz AU

Posted on April 28, 2021 by Nick

So apparently, according to the letter from Mercedes Benz AU, there is software in my vehicle which is licenced to me….? “In response, Mercedes-Benz Australia/Pacific Pty Ltd) (MBAuP) considers that the sun downing of software that was licensed to you… Continue Reading →

Australian Consumer Law, Timeline acl, mercedes, nswfairtrading
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Case logged with NSW Fair Trading

Posted on March 28, 2021 by Nick

So the case with NSW Fair Trading has been lodged to try and bring this issue to a resolution; unfortunately it probably will not be straight forward as G Brothers are going to argue against it because they have most… Continue Reading →

Australian Consumer Law, Timeline gbrothers, mercedes, nswfairtrading
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NSW Fair Trading call me back

Posted on March 17, 2021 by Nick

After submitting a question to NSW Fair Trading a few days ago I got a call back today, really helpful lady made the call to me. The online query system is really easy to use, only takes a few minutes… Continue Reading →

Australian Consumer Law, General, Timeline gbrothers, nswfairtrading
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Back to Mercedes to log another case

Posted on March 13, 2021 by Nick

So it is a Saturday morning, 13th March, and as G Brothers have confirmed (via Mercedes) this can not be fixed. Well read in to it what you will, but software and hardware can be fixed, so Mercedes take the… Continue Reading →

Timeline mercedes
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Mercedes respond – very disappointing …

Posted on March 3, 2021 by Nick

After sending an official rejection to G Brothers and Mercedes Benz on the 15th February 2021 Mercedes has eventually replied. I may publish the rejection letter to G Brothers and Mercedes Benz at a later date. G Brothers response was… Continue Reading →

General, Timeline gbrothers

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Recent Posts

  • Daily Telegraph runs story ‘Owners want Merc to work’
  • Mercedes Benz admit to the NSW Civil & Administrative Tribunal
  • Case logged with NSW Civil & Administrative Tribunal
  • Still slowly bubbling with Mercedes Benz
  • NSW Fair Trading – the outcome
  • The update, without really getting anywhere
  • Six week later and still no reply from Mercedes Benz AU

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