Follow what is happening with the return of this vehicle
The case has been lodged with the NSW Civil & Administrative Tribunal (NCAT) with the first conciliation and hearing date set for the 22nd June 2021. As I believe both G Brothers and Mercedes Benz have both breached sections of… Continue Reading
So the active case, I guess, is still bubbling along with Mercedes Benz after receiving the below email from them yesterday. “Good afternoon Mr xxxxx, Please be advised that investigations regarding your enquiry are still in progress. We will endeavour… Continue Reading
So I received a call from NSW Fair Trading on the 17th May 2021, from the officer who had been dealing with this case. It had taken around six weeks from when I put the case in for me to… Continue Reading
Update to this ongoing saga, well there isn’t much at the moment as MBAU Customer Assistance Centre are fairly useless!! They still haven’t provided the requested software licence, for the software they say is licenced to me; although I didn’t… Continue Reading
So apparently, according to the letter from Mercedes Benz AU, there is software in my vehicle which is licenced to me….? “In response, Mercedes-Benz Australia/Pacific Pty Ltd) (MBAuP) considers that the sun downing of software that was licensed to you… Continue Reading
So the case with NSW Fair Trading has been lodged to try and bring this issue to a resolution; unfortunately it probably will not be straight forward as G Brothers are going to argue against it because they have most… Continue Reading
After submitting a question to NSW Fair Trading a few days ago I got a call back today, really helpful lady made the call to me. The online query system is really easy to use, only takes a few minutes… Continue Reading
So it is a Saturday morning, 13th March, and as G Brothers have confirmed (via Mercedes) this can not be fixed. Well read in to it what you will, but software and hardware can be fixed, so Mercedes take the… Continue Reading
After sending an official rejection to G Brothers and Mercedes Benz on the 15th February 2021 Mercedes has eventually replied. I may publish the rejection letter to G Brothers and Mercedes Benz at a later date. G Brothers response was… Continue Reading
So the response is in from Mercedes, and they are happy to tell me the software was ‘sun downed’, and there could be liability under ACL s272; but any reduced value would be ‘… negligible if any thing at all’.… Continue Reading