Mercedes Benz – COMAND system failure
Highlighting the failure, and lack of effort by Mercedes Benz, to fix their COMAND system
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NSW Fair Trading – the outcome

Posted on May 17, 2021 by Nick

So I received a call from NSW Fair Trading on the 17th May 2021, from the officer who had been dealing with this case. It had taken around six weeks from when I put the case in for me to… Continue Reading →

Timeline gbrothers, mercedes, nswfairtrading, officeoffairtrading
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Six week later and still no reply from Mercedes Benz AU

Posted on April 28, 2021 by Nick

So apparently, according to the letter from Mercedes Benz AU, there is software in my vehicle which is licenced to me….? “In response, Mercedes-Benz Australia/Pacific Pty Ltd) (MBAuP) considers that the sun downing of software that was licensed to you… Continue Reading →

Australian Consumer Law, Timeline acl, mercedes, nswfairtrading
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More vehicle owners coming forward

Posted on April 17, 2021 by Nick

More Mercedes owners with the discontinued web browser are getting in touch. And not only are they getting in touch, they are taking action!! The experience in QLD is the same in NSW; Fair Trading (NSW) or the Office of… Continue Reading →

FAQ's, General gbrothers, mercedes, nswfairtrading, officeoffairtrading
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Case logged with NSW Fair Trading

Posted on March 28, 2021 by Nick

So the case with NSW Fair Trading has been lodged to try and bring this issue to a resolution; unfortunately it probably will not be straight forward as G Brothers are going to argue against it because they have most… Continue Reading →

Australian Consumer Law, Timeline gbrothers, mercedes, nswfairtrading
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NSW Fair Trading call me back

Posted on March 17, 2021 by Nick

After submitting a question to NSW Fair Trading a few days ago I got a call back today, really helpful lady made the call to me. The online query system is really easy to use, only takes a few minutes… Continue Reading →

Australian Consumer Law, General, Timeline gbrothers, nswfairtrading

Recent Posts

  • Daily Telegraph runs story ‘Owners want Merc to work’
  • Mercedes Benz admit to the NSW Civil & Administrative Tribunal
  • Case logged with NSW Civil & Administrative Tribunal
  • Still slowly bubbling with Mercedes Benz
  • NSW Fair Trading – the outcome
  • The update, without really getting anywhere
  • Six week later and still no reply from Mercedes Benz AU

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