The case has been lodged with the NSW Civil & Administrative Tribunal (NCAT) with the first conciliation and hearing date set for the 22nd June 2021. As I believe both G Brothers and Mercedes Benz have both breached sections of… Continue Reading
So the active case, I guess, is still bubbling along with Mercedes Benz after receiving the below email from them yesterday. “Good afternoon Mr xxxxx, Please be advised that investigations regarding your enquiry are still in progress. We will endeavour… Continue Reading
So I received a call from NSW Fair Trading on the 17th May 2021, from the officer who had been dealing with this case. It had taken around six weeks from when I put the case in for me to… Continue Reading
Update to this ongoing saga, well there isn’t much at the moment as MBAU Customer Assistance Centre are fairly useless!! They still haven’t provided the requested software licence, for the software they say is licenced to me; although I didn’t… Continue Reading
So apparently, according to the letter from Mercedes Benz AU, there is software in my vehicle which is licenced to me….? “In response, Mercedes-Benz Australia/Pacific Pty Ltd) (MBAuP) considers that the sun downing of software that was licensed to you… Continue Reading
More Mercedes owners with the discontinued web browser are getting in touch. And not only are they getting in touch, they are taking action!! The experience in QLD is the same in NSW; Fair Trading (NSW) or the Office of… Continue Reading
So the case with NSW Fair Trading has been lodged to try and bring this issue to a resolution; unfortunately it probably will not be straight forward as G Brothers are going to argue against it because they have most… Continue Reading
So the letter posted on this site, with permission from AutoExpert, shows that Mercedes have bought back a vehicle in which they have sun downed the internet browser COMAND function. They have also provided compensation to another owner with the… Continue Reading
Mercedes has bought back a vehicle in July 2020 due to the loss of functions in the COMAND system. In this buy back they haven’t admitted any liability, that would open the gates for all Mercedes vehicles equipped with the… Continue Reading
So it is a Saturday morning, 13th March, and as G Brothers have confirmed (via Mercedes) this can not be fixed. Well read in to it what you will, but software and hardware can be fixed, so Mercedes take the… Continue Reading