The case has been lodged with the NSW Civil & Administrative Tribunal (NCAT) with the first conciliation and hearing date set for the 22nd June 2021. As I believe both G Brothers and Mercedes Benz have both breached sections of… Continue Reading
So I received a call from NSW Fair Trading on the 17th May 2021, from the officer who had been dealing with this case. It had taken around six weeks from when I put the case in for me to… Continue Reading
More Mercedes owners with the discontinued web browser are getting in touch. And not only are they getting in touch, they are taking action!! The experience in QLD is the same in NSW; Fair Trading (NSW) or the Office of… Continue Reading
So the case with NSW Fair Trading has been lodged to try and bring this issue to a resolution; unfortunately it probably will not be straight forward as G Brothers are going to argue against it because they have most… Continue Reading
So the letter posted on this site, with permission from AutoExpert, shows that Mercedes have bought back a vehicle in which they have sun downed the internet browser COMAND function. They have also provided compensation to another owner with the… Continue Reading
After submitting a question to NSW Fair Trading a few days ago I got a call back today, really helpful lady made the call to me. The online query system is really easy to use, only takes a few minutes… Continue Reading
After sending an official rejection to G Brothers and Mercedes Benz on the 15th February 2021 Mercedes has eventually replied. I may publish the rejection letter to G Brothers and Mercedes Benz at a later date. G Brothers response was… Continue Reading
So the response is in from Mercedes, and they are happy to tell me the software was ‘sun downed’, and there could be liability under ACL s272; but any reduced value would be ‘… negligible if any thing at all’.… Continue Reading
Let’s speak with the Service Manager, they know best … ?? So I put a call into G Brothers, because that’s where I purchased the Mercedes Benz GLC250, and ask to speak with the Service Manager. He’s not available, away… Continue Reading