Mercedes Benz – COMAND system failure
Highlighting the failure, and lack of effort by Mercedes Benz, to fix their COMAND system
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Mercedes Benz admit to the NSW Civil & Administrative Tribunal

Posted on June 22, 2021 by Nick

So on the 22nd June 2021 the first hearing at the NSW Civil & Administrative Tribunal was held between me v Mercedes Benz and G Brothers. Now interestingly G Brothers must have been having a sleep that day as they… Continue Reading →

Australian Consumer Law, Timeline acl, gbrothers, mer, mercedes, NCAT
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Case logged with NSW Civil & Administrative Tribunal

Posted on June 9, 2021 by Nick

The case has been lodged with the NSW Civil & Administrative Tribunal (NCAT) with the first conciliation and hearing date set for the 22nd June 2021. As I believe both G Brothers and Mercedes Benz have both breached sections of… Continue Reading →

Australian Consumer Law, Timeline gbrothers, mercedes, NCAT
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NSW Fair Trading – the outcome

Posted on May 17, 2021 by Nick

So I received a call from NSW Fair Trading on the 17th May 2021, from the officer who had been dealing with this case. It had taken around six weeks from when I put the case in for me to… Continue Reading →

Timeline gbrothers, mercedes, nswfairtrading, officeoffairtrading
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More vehicle owners coming forward

Posted on April 17, 2021 by Nick

More Mercedes owners with the discontinued web browser are getting in touch. And not only are they getting in touch, they are taking action!! The experience in QLD is the same in NSW; Fair Trading (NSW) or the Office of… Continue Reading →

FAQ's, General gbrothers, mercedes, nswfairtrading, officeoffairtrading
2

Case logged with NSW Fair Trading

Posted on March 28, 2021 by Nick

So the case with NSW Fair Trading has been lodged to try and bring this issue to a resolution; unfortunately it probably will not be straight forward as G Brothers are going to argue against it because they have most… Continue Reading →

Australian Consumer Law, Timeline gbrothers, mercedes, nswfairtrading
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Is the letter from Mercedes Benz genuine?

Posted on March 27, 2021 by Nick

 So the letter posted on this site, with permission from AutoExpert, shows that Mercedes have bought back a vehicle in which they have sun downed the internet browser COMAND function. They have also provided compensation to another owner with the… Continue Reading →

FAQ's, General gbrothers, mercedes
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NSW Fair Trading call me back

Posted on March 17, 2021 by Nick

After submitting a question to NSW Fair Trading a few days ago I got a call back today, really helpful lady made the call to me. The online query system is really easy to use, only takes a few minutes… Continue Reading →

Australian Consumer Law, General, Timeline gbrothers, nswfairtrading
1

Mercedes respond – very disappointing …

Posted on March 3, 2021 by Nick

After sending an official rejection to G Brothers and Mercedes Benz on the 15th February 2021 Mercedes has eventually replied. I may publish the rejection letter to G Brothers and Mercedes Benz at a later date. G Brothers response was… Continue Reading →

General, Timeline gbrothers
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Mercedes admits functions have been ‘sun downed’

Posted on March 3, 2021 by Nick

So the response is in from Mercedes, and they are happy to tell me the software was ‘sun downed’, and there could be liability under ACL s272; but any reduced value would be ‘… negligible if any thing at all’.… Continue Reading →

General, Timeline gbrothers, mercedes
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OK, time to talk to G Brothers

Posted on February 12, 2021 by Nick

Let’s speak with the Service Manager, they know best … ?? So I put a call into G Brothers, because that’s where I purchased the Mercedes Benz GLC250, and ask to speak with the Service Manager. He’s not available, away… Continue Reading →

Timeline gbrothers

Recent Posts

  • Daily Telegraph runs story ‘Owners want Merc to work’
  • Mercedes Benz admit to the NSW Civil & Administrative Tribunal
  • Case logged with NSW Civil & Administrative Tribunal
  • Still slowly bubbling with Mercedes Benz
  • NSW Fair Trading – the outcome
  • The update, without really getting anywhere
  • Six week later and still no reply from Mercedes Benz AU

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