Mercedes Benz – COMAND system failure
Highlighting the failure, and lack of effort by Mercedes Benz, to fix their COMAND system
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Catch all blog posts which do not seem to fit anywhere else

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Daily Telegraph runs story ‘Owners want Merc to work’

Posted on July 23, 2021 by Nick

So the ‘Public Defender’ has become involved in the poor performance by Mercedes Benz and published a piece in the Daily Telegraph on Friday 12th June 2021. Now unfortunately, due to copyright, I can’t reproduce that article here; but here’s… Continue Reading →

General daily telegraph, facebook, mercedes, public defender
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Still slowly bubbling with Mercedes Benz

Posted on May 28, 2021 by Nick

So the active case, I guess, is still bubbling along with Mercedes Benz after receiving the below email from them yesterday.  “Good afternoon Mr xxxxx,  Please be advised that investigations regarding your enquiry are still in progress. We will endeavour… Continue Reading →

General, Timeline mercedes
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More vehicle owners coming forward

Posted on April 17, 2021 by Nick

More Mercedes owners with the discontinued web browser are getting in touch. And not only are they getting in touch, they are taking action!! The experience in QLD is the same in NSW; Fair Trading (NSW) or the Office of… Continue Reading →

FAQ's, General gbrothers, mercedes, nswfairtrading, officeoffairtrading
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Mercedes gives owners the run about

Posted on April 17, 2021 by Nick

More people are raising this issue of the discontinued web browser in their fairly new vehicles. Mercedes are making out in many cases that they are only just aware of the discontinuation of the web browser. They are also being… Continue Reading →

General
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Is the letter from Mercedes Benz genuine?

Posted on March 27, 2021 by Nick

 So the letter posted on this site, with permission from AutoExpert, shows that Mercedes have bought back a vehicle in which they have sun downed the internet browser COMAND function. They have also provided compensation to another owner with the… Continue Reading →

FAQ's, General gbrothers, mercedes
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Mercedes offers compensation for its ‘sun downed’ COMAND function

Posted on March 27, 2021 by Nick

Mercedes Benz has again recognised its sun downed functions in its COMAND system by offering another owner compensation for the loss. In this case they bought back the whole car!! This again demonstrates they clearly know there is an issue,… Continue Reading →

FAQ's, General
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Mercedes buys back vehicle due to loss of COMAND functions

Posted on March 27, 2021 by Nick

Mercedes has bought back a vehicle in July 2020 due to the loss of functions in the COMAND system. In this buy back they haven’t admitted any liability, that would open the gates for all Mercedes vehicles equipped with the… Continue Reading →

General acl, mercedes
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NSW Fair Trading call me back

Posted on March 17, 2021 by Nick

After submitting a question to NSW Fair Trading a few days ago I got a call back today, really helpful lady made the call to me. The online query system is really easy to use, only takes a few minutes… Continue Reading →

Australian Consumer Law, General, Timeline gbrothers, nswfairtrading
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March 15th – World Consumer Rights Day

Posted on March 15, 2021 by Nick

In 2011, the Australian Consumer Law was introduced to help protect people from shonky business practices. This was the result of many years of work alongside our supporters and we continue to strive to make this law work even better… Continue Reading →

Australian Consumer Law, General acl
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Has anyone had their GLC with COMAND system delivered in the last three years?

Posted on March 15, 2021 by Nick

It would be useful to get a copy of the software in the vehicle. and Mercedes will provide this for three years after delivery. I’m just a bit out with the time limit. Is there anyone else who vehicle was… Continue Reading →

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Recent Posts

  • Daily Telegraph runs story ‘Owners want Merc to work’
  • Mercedes Benz admit to the NSW Civil & Administrative Tribunal
  • Case logged with NSW Civil & Administrative Tribunal
  • Still slowly bubbling with Mercedes Benz
  • NSW Fair Trading – the outcome
  • The update, without really getting anywhere
  • Six week later and still no reply from Mercedes Benz AU

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