So the letter posted on this site, with permission from AutoExpert, shows that Mercedes have bought back a vehicle in which they have sun downed the internet browser COMAND function. They have also provided compensation to another owner with the same issue.
So, is the buy back letter genuine, or could it have been doctored in some way.
Well, you decide. However, if you look at the signatures from both of the letters they appear to be identical. As one set of signatures is on the response they sent to me I know they are 100% genuine. The contents of the letter could be could have been doctored, but that would be highly unlikely.
Anyway, will probably know for sure in a few weeks as I intend to take this matter up through NSW Civil & Administrative Tribunal.