Yes, of course!!
There are many courses of action Mercedes could take to resolve this issue.
- Pay someone externally to resolve the issue
- Fix the software in the COMMAND system to resolve the issue
- Replace the hardware in the COMMAND system to effectively replace the software
Just stopping the software from working isn’t a fix!!
It is also not right for a manufacturer to just stop a function from working, especially when that function has been paid for.
In addition it’s not a fair remedy, even though they aren’t offering this at the moment, to refund partially for the function which they have removed.