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Could the problem be fixed by Mercedes?

Yes, of course!!

There are many courses of action Mercedes could take to resolve this issue.

  • Pay someone externally to resolve the issue
  • Fix the software in the COMMAND system to resolve the issue
  • Replace the hardware in the COMMAND system to effectively replace the software

Just stopping the software from working isn’t a fix!!

It is also not right for a manufacturer to just stop a function from working, especially when that function has been paid for.

In addition it’s not a fair remedy, even though they aren’t offering this at the moment, to refund partially for the function which they have removed.

Nick

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