Frequently asked questions, in relation to Australian Consumer Law and raised by other readers
More Mercedes owners with the discontinued web browser are getting in touch. And not only are they getting in touch, they are taking action!! The experience in QLD is the same in NSW; Fair Trading (NSW) or the Office of… Continue Reading
So the letter posted on this site, with permission from AutoExpert, shows that Mercedes have bought back a vehicle in which they have sun downed the internet browser COMAND function. They have also provided compensation to another owner with the… Continue Reading
Mercedes Benz has again recognised its sun downed functions in its COMAND system by offering another owner compensation for the loss. In this case they bought back the whole car!! This again demonstrates they clearly know there is an issue,… Continue Reading
It is my interpretation, and that of others, that this is a ‘major failure’ under Australian Consumer Law. I’ll cover more about that in the blog posts under Australian Consumer Law. What I will say here is that whether a breach… Continue Reading
COVID19 has caused the delay in finding the software was no longer working. Like many others I travelled each day to work, but that stopped in March 2020 when the COVID19 pandemic took hold. From March 2020 I worked from… Continue Reading
Not regularly, but enough times to have set up bookmarks. Here are the bookmarks I had set up. You’ll notice all have thumbnails, with the exception of one. This is the site I tried to access when I received the… Continue Reading
In my opinion, absolutely!! Why should anyone allow a global manufacturer to discontinue software which isn’t very old; they shouldn’t. We are not talking about a small business that this is going to hurt. (Well, unless every Mercedes owner with… Continue Reading
Well, if you live in Australia, and I can get my vehicle bought back then you would probably be able to do the same thing. You will have to take the action against the dealer that sold you the car,… Continue Reading
So we have to be reasonable when claiming against Australian Consumer Law. For instance if you spent $50 on a product you would expect it to work when purchased, but would it be reasonable for it to still be working… Continue Reading
No, it’s not normal at all for software to stop working. Even when software becomes end of life it will continue operating as it did before it was no longer supported, as long as nothing else changes. (Like the hardware… Continue Reading