Mercedes Benz – COMAND system failure
Highlighting the failure, and lack of effort by Mercedes Benz, to fix their COMAND system
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FAQ’s

Frequently asked questions, in relation to Australian Consumer Law and raised by other readers

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More vehicle owners coming forward

Posted on April 17, 2021 by Nick

More Mercedes owners with the discontinued web browser are getting in touch. And not only are they getting in touch, they are taking action!! The experience in QLD is the same in NSW; Fair Trading (NSW) or the Office of… Continue Reading →

FAQ's, General gbrothers, mercedes, nswfairtrading, officeoffairtrading
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Is the letter from Mercedes Benz genuine?

Posted on March 27, 2021 by Nick

 So the letter posted on this site, with permission from AutoExpert, shows that Mercedes have bought back a vehicle in which they have sun downed the internet browser COMAND function. They have also provided compensation to another owner with the… Continue Reading →

FAQ's, General gbrothers, mercedes
1

Mercedes offers compensation for its ‘sun downed’ COMAND function

Posted on March 27, 2021 by Nick

Mercedes Benz has again recognised its sun downed functions in its COMAND system by offering another owner compensation for the loss. In this case they bought back the whole car!! This again demonstrates they clearly know there is an issue,… Continue Reading →

FAQ's, General
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Can an internet browser be a ‘major failure’ under Australian Consumer Law?

Posted on March 14, 2021 by Nick

It is my interpretation, and that of others, that this is a ‘major failure’ under Australian Consumer Law. I’ll cover more about that in the blog posts under Australian Consumer Law. What I will say here is that whether a breach… Continue Reading →

FAQ's
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The browser stopped working last year, why the delay in finding it?

Posted on March 14, 2021 by Nick

COVID19 has caused the delay in finding the software was no longer working. Like many others I travelled each day to work, but that stopped in March 2020 when the COVID19 pandemic took hold. From March 2020 I worked from… Continue Reading →

FAQ's
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How often did you really browse the web in your car?

Posted on March 14, 2021 by Nick

Not regularly, but enough times to have set up bookmarks. Here are the bookmarks I had set up. You’ll notice all have thumbnails, with the exception of one. This is the site I tried to access when I received the… Continue Reading →

FAQ's
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Is it reasonable to pursue Mercedes because their software no longer works?

Posted on March 14, 2021 by Nick

In my opinion, absolutely!! Why should anyone allow a global manufacturer to discontinue software which isn’t very old; they shouldn’t. We are not talking about a small business that this is going to hurt. (Well, unless every Mercedes owner with… Continue Reading →

FAQ's
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Could I get Mercedes to buy back my vehicle with a COMAND system?

Posted on March 14, 2021 by Nick

Well, if you live in Australia, and I can get my vehicle bought back then you would probably be able to do the same thing. You will have to take the action against the dealer that sold you the car,… Continue Reading →

FAQ's
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What is a reasonable life for a vehicle?

Posted on March 14, 2021 by Nick

So we have to be reasonable when claiming against Australian Consumer Law. For instance if you spent $50 on a product you would expect it to work when purchased, but would it be reasonable for it to still be working… Continue Reading →

FAQ's
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Is it normal for software to stop working?

Posted on March 14, 2021 by Nick

No, it’s not normal at all for software to stop working. Even when software becomes end of life it will continue operating as it did before it was no longer supported, as long as nothing else changes. (Like the hardware… Continue Reading →

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Recent Posts

  • Daily Telegraph runs story ‘Owners want Merc to work’
  • Mercedes Benz admit to the NSW Civil & Administrative Tribunal
  • Case logged with NSW Civil & Administrative Tribunal
  • Still slowly bubbling with Mercedes Benz
  • NSW Fair Trading – the outcome
  • The update, without really getting anywhere
  • Six week later and still no reply from Mercedes Benz AU

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