So the letter posted on this site, with permission from AutoExpert, shows that Mercedes have bought back a vehicle in which they have sun downed the internet browser COMAND function. They have also provided compensation to another owner with the… Continue Reading
Mercedes Benz has again recognised its sun downed functions in its COMAND system by offering another owner compensation for the loss. In this case they bought back the whole car!! This again demonstrates they clearly know there is an issue,… Continue Reading
Mercedes has bought back a vehicle in July 2020 due to the loss of functions in the COMAND system. In this buy back they haven’t admitted any liability, that would open the gates for all Mercedes vehicles equipped with the… Continue Reading
After submitting a question to NSW Fair Trading a few days ago I got a call back today, really helpful lady made the call to me. The online query system is really easy to use, only takes a few minutes… Continue Reading
In 2011, the Australian Consumer Law was introduced to help protect people from shonky business practices. This was the result of many years of work alongside our supporters and we continue to strive to make this law work even better… Continue Reading
It would be useful to get a copy of the software in the vehicle. and Mercedes will provide this for three years after delivery. I’m just a bit out with the time limit. Is there anyone else who vehicle was… Continue Reading
It is my interpretation, and that of others, that this is a ‘major failure’ under Australian Consumer Law. I’ll cover more about that in the blog posts under Australian Consumer Law. What I will say here is that whether a breach… Continue Reading
COVID19 has caused the delay in finding the software was no longer working. Like many others I travelled each day to work, but that stopped in March 2020 when the COVID19 pandemic took hold. From March 2020 I worked from… Continue Reading
Not regularly, but enough times to have set up bookmarks. Here are the bookmarks I had set up. You’ll notice all have thumbnails, with the exception of one. This is the site I tried to access when I received the… Continue Reading
In my opinion, absolutely!! Why should anyone allow a global manufacturer to discontinue software which isn’t very old; they shouldn’t. We are not talking about a small business that this is going to hurt. (Well, unless every Mercedes owner with… Continue Reading